Refund policy

You have the right to cancel this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day you received the shipment.
To exercise your right of withdrawal, inform us (Ingravido, Daniela Ebeling, Winsener Straße 40 c, 21271 Hanstedt, willkommen@ingravido.de) by means of a clear statement (eg a letter sent by mail or e-mail) of your decision to withdraw from this contract. You can also use the contact form, which is not mandatory.
To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of the revocation
If you revoke the contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you. In no case will we charge you any fees because of this repayment.
We may refuse to make a repayment until we have received the goods back or until you have provided proof that you have returned the item(s), whichever is the earlier.
You will bear the direct cost of returning the goods.
You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods that is not necessary for testing the condition, properties and functioning of the goods.