Terms of service

Contractual Partner
On the basis of these General Terms and Conditions (GTC) the contract between the customer and Ingravido D. represented by Daniela Ebeling, Winsener Straße, 21271 Hanstedt, hereinafter referred to as supplier, is concluded.
Subject matter of the contract
This contract regulates the sale of new handmade goods from the field of knotted goods for dogs and owners through the online store of the provider. Due to the details of the respective offer, reference is made to the product description of the articles.
Conclusion of contract
The contract is concluded in electronic business transactions via the store system, by telephone or e-mail. In this context, the presented offers represent a non-binding invitation to submit an offer through the customer order, which the provider can then accept.

The ordering process for the conclusion of the contract includes the following steps in the store:
- Selection of the offer
- Inserting the offer into the shopping cart
- Pressing the 'order' button
- Entering the billing and delivery address
- Selection of the payment method
- Checking and processing of the order and all entries
- Pressing the button 'order with costs
- Confirmation e-mail that the order has been received
In addition to the store system, orders can also be placed by telephone or e-mail, whereby the ordering process for the conclusion of the contract includes the following steps:
- Calling the above-mentioned telephone number or sending the order e-mail
- Confirmation e-mail that the order has been received.

With the sending of the order confirmation the contract is concluded
Contract duration
The contract is concluded until the end of its fulfillment.
Retention of title
Until full payment, the delivered goods remain the property of the provider.
The provider reserves the right not to provide the promised service in case of unavailability.
Prices, shipping costs, return costs
All prices are final prices. Invoices are issued without sales tax according to §19 UStG. As a small entrepreneur in the sense of § 19 para. 1 UStG no sales tax will be charged.
In addition to the final prices, there are additional costs depending on the shipping method, which will be displayed before the order is sent.
If you make use of your right of revocation, you as the customer shall bear the costs of the return shipment.

Terms of payment
The following payment options are available: Advance bank transfer, payment service providers (PayPal, Amazon Pay) as well as credit cards.
The invoice amount is to be transferred in advance to the account indicated there after receipt of the invoice, which contains all details for the transfer and is sent by e-mail. If an escrow service/payment service provider is used, the escrow service/payment service provider enables the provider and the customer to process the payment among each other. In doing so, the escrow service/payment service provider forwards the customer's payment to the provider. For more information, please visit the website of the respective escrow service/payment service provider. The customer is obliged to pay or transfer the stated amount to the account indicated on the invoice within 3 days after receipt of the invoice. The payment is due from the date of invoice without deduction. The customer is only in default after a reminder.

Terms of delivery
The goods will be made and shipped immediately after confirmed receipt of payment. Shipping takes place on average after 3 days when purchasing in the store. The standard delivery time is 3 days, unless otherwise stated in the item description.
The customer will be informed about delays immediately. If the provider is not responsible for a permanent obstacle to delivery, in particular force majeure or non-delivery by own suppliers, although a corresponding covering transaction was made in time, the provider has the right to withdraw from a contract with the customer in this respect. The customer will be informed immediately and received services, especially payments, will be refunded.
Formation of contract
The text of the contract is stored by the provider.

Updated 9 November 2022